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International Shipping Terms

1. Pre-Payment Requirement: All international orders must be paid in full before shipping. Shipment preparation will not begin until payment is received and confirmed. This policy minimizes delays and ensures an efficient process for both parties.
2. Delivery Duty Unpaid (DDU): All international orders from Storyshares are shipped DDU. The Customer is solely responsible for any import duties, customs fees, taxes, brokerage charges, or related costs.
3. Accuracy of Shipping Information: The Customer is responsible for providing a valid and complete delivery address, as well as any required local contact information. Storyshares will not be liable for delivery issues arising from incorrect or incomplete information.
4. Shipping Timelines and Limitations: International shipping timelines are estimates only. Storyshares is not liable for delays caused by customs inspections, carrier backlogs, strikes, or any other factors outside its direct control.
5. Customs Holds, Clearance Delays, and Returns: If a shipment is held, delayed, or returned by customs for any reason beyond Storyshares’ control, the Customer is responsible for all associated costs (including return shipping, re-shipping, or potential destruction/abandonment fees). No refunds will be issued by Storyshares for unclaimed packages destroyed or abandoned by customs.
6. Compliance with Local Laws: The Customer must ensure they comply with any local import requirements, including customs registration (e.g. CARM registration in Canada) or import licensing, if applicable. Storyshares and its fulfillment partner do not accept responsibility for shipments refused or held due to incomplete documentation on the Customer’s end.
7. Export Documentation and Requirements: For orders exceeding the US export threshold (e.g. $2,500), extra paperwork such as an Internal Transaction Number (ITN) may be required. Customers acknowledge that such orders can take longer to process and may incur additional fees.
8. Risk of Loss and Insurance: All products purchased from Storyshares are made pursuant to a shipment contract. The risk of loss and title for such items pass to the Customer upon handoff to the carrier. We encourage Customers to arrange for any additional insurance if desired.
9. Amendments: Storyshares reserves the right to modify these terms at any time, with or without notice, as required by evolving shipping regulations or company policy.